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About the course
Caption:
Elevate your service mindset to deliver memorable customer experiences that build lasting loyalty.
Outline:
Introduction
What is Service?
Service Mindset
The Four Categories of Value
Levels of Service
Creating Customer Experience
Why Customer is KING?
Customer Care is an ATTITUDE
Iceberg Principle
Right Attitude is Positive Attitude
Greetings
Practical Exercises and Role-Playing
Conclusion
your instructor
Ejaz Ahmed Shakoori,
Manager Planning & Operations Institute of Professional Training,
03335360618, 051-2808169
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